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Free consultation
We talk about your operation, in person in the Bajío region or by video call everywhere else, and identify what to fix first.
Automated WhatsApp for business, connected to your system.
Confirmations, reminders and order status updates go out on their own. Orders and requests that arrive by chat land in your system, and your team steps in when a person is needed.
- Automatic order and appointment updates
- Answers from your real data
- Hands off to a person when needed
The problem
When it makes sense to automate your WhatsApp
If any of these sound familiar, it’s worth a conversation. The consultation is free.
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Sending the same messages by hand
Confirmations and reminders depend on someone remembering.
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Orders stuck in the chat
Someone copies them into the system, and one always gets lost.
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Customers asking where their order is
Your team spends hours answering the same thing.
What’s included
Your WhatsApp, connected to your operation
We connect WhatsApp to the system that holds your orders, inventory and calendar. The repetitive part runs on its own, and your team steps in when judgment is needed.
Automatic updates
Confirmations, reminders and order status changes, without sending them by hand.
Orders straight into your system
Orders and requests that arrive by chat are logged, never typed in twice.
A chatbot with your real data
An assistant that answers with your actual stock, prices and order status, not generic replies.
Handoff to a person
Complaints, negotiations or when the customer asks: the chat goes to your team with full context.
Official WhatsApp API
Meta’s connection that lets your system send and receive WhatsApp messages.
With customer consent
Messages only go to people who agreed to receive them, and anyone who opts out stops getting them.
How we work
From the first call to a working system.
No commitment and no jargon. You get everything in writing before we start.
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Clear proposal
You get the scope, price and timeline in writing, split into stages.
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Building and support
We build in stages, you review progress at every delivery and we keep improving the system with you.
Projects
How we’ve solved it for other companies.
Frequently asked questions
What business owners ask us before getting started.
There are two costs. The first is connecting WhatsApp to your system: an automation can start from about $5,000 MXN, and you get the exact price in writing after the free consultation. The second is what Meta, the company that owns WhatsApp, charges: it bills per delivered message based on the message type and your customer’s country, with a few free exceptions. In the consultation we check which ones apply to you.
It’s Meta’s official connection that lets your system send and receive WhatsApp messages. It isn’t an app: the WhatsApp Business app is for answering by hand from a phone, but it can’t read your orders or send an update when they change. You can use the same number on the app and the API, so your team keeps answering from their phones, though some app features change, such as broadcast lists.
Yes. You can only message people who gave you their number and agreed to receive your messages. The practical way is to ask where you already collect their phone number, like your website form or the order slip. Also, if a customer hasn’t written to you in the last 24 hours, you can only use templates: messages with fixed wording that Meta approves in advance. The system picks the right one in each case.
They shouldn’t. The chatbot handles the repetitive things, like hours, stock, prices or order status, using the data in your system. If there’s a complaint, a negotiation or the customer asks, the conversation goes to a person on your team with full context, so nobody has to ask twice.
If it makes sense, yes. It can run on rules, like a menu of options, or use AI to understand questions written in the customer’s own words. Either way, it answers with your business’s information. If it uses AI, the AI provider charges for its usage separately from what Meta charges for messages.
Yes. A new order can go straight to the supplier or the team that fulfills it. At TramitesLegalesMX, every order reaches the right supplier over WhatsApp automatically.
Tell us how your company works.
In a free consultation we’ll tell you what to fix first.